Question 1

What is phishing and how does it work?

Accepted Answer

Phishing is a form of online fraud where scammers pose as a trusted party to steal your data via email, text message, or phone. They try to convince you to click a link or enter personal information. This can lead to access to your bank account, email, or other accounts.

Question 2

How do you recognise a phishing email?

Accepted Answer

Watch for suspicious senders, small errors in the email address, spelling mistakes, and an urgent tone. They often pressure you to act quickly. Always check the link before you click.

Question 3

What should you do if you clicked a phishing link?

Accepted Answer

Block your payment cards immediately and contact your bank to check for suspicious transactions. Then have your email accounts reviewed and your devices checked for installed software. PhishingHulp guides you through the entire process from A to Z so you can be sure everything is secure again.

Question 4

Can you lose money through phishing?

Accepted Answer

Yes, phishing can directly lead to financial loss when fraudsters gain access to your bank details or payment methods.

Question 5

How do you know if you have been hacked?

Accepted Answer

Unknown logins, strange messages, or blocked accounts are clear warning signs. Unusual messages on your device, such as constant unwanted ads, can also point to a problem.

Question 6

What is the difference between phishing and hacking?

Accepted Answer

Phishing tricks you into giving up information, while hacking is the technical intrusion into systems.

Question 7

What are the most common phishing tricks in Belgium?

Accepted Answer

Bank fraud, Itsme fraud, fake parcel messages, and phone scams are the most common. We also increasingly see fake invoices by email, payment requests, and even malicious apps that people download themselves, giving fraudsters access without realising it.

Question 8

What should you do after a suspicious text message?

Accepted Answer

Do not click the link and do not delete the message. Contact us immediately so we can assess what is going on. Such a message is often crucial evidence for later.

Question 9

Can your smartphone be infected through phishing?

Accepted Answer

Yes, malware or spyware can be installed via links or downloads without you noticing.

Question 10

How does phone fraud work?

Accepted Answer

Scammers call you pretending to be a bank or technical service. They try to gain your trust and convince you to share information or give access to your device.

Question 11

What should I do if I experienced a Microsoft scam?

Accepted Answer

With a Microsoft scam, you often receive a call or notification that something is wrong with your computer. In a panic, many people give access to their device or install software without realising it.

Fraudsters also often ask for a payment, for example for a supposed “repair” or security of your device.

Even if everything seems to work normally, access may still exist or something may have been changed in the background. You usually cannot see this yourself.

That is why it is important to have this checked. At PhishingHulp, we review exactly what happened and make sure your device is fully secure again.

Question 12

What should I do if I am a victim of WhatsApp fraud?

Accepted Answer

Scammers often pretend to be someone you know and ask for money or codes. Afterwards, you often wonder whether it was really fraud.

That doubt is dangerous, because your account may already be compromised. Have it checked so you know everything is secure.

Question 13

What should I do if my Facebook or Instagram account was hacked?

Accepted Answer

You often notice that you can no longer log in or that messages are sent without your permission.

The recovery process is complex and unclear for many people. PhishingHulp knows how to contact Facebook and Instagram directly to regain access to your account.

We work with you to determine the best approach for your situation and guide you step by step until your account is secure and accessible again.

Question 14

What should I do in case of bank fraud or suspicious transactions?

Accepted Answer

Contact your bank immediately and block your cards. But that is only the first step.

The cause is often phishing or malware on your device or accounts. It is important not only to limit the damage, but also to address the source of the problem.

Visit our store as soon as possible so we can thoroughly review your device and accounts and ensure everything is secure again and this cannot happen again.

Question 15

What should I do if my account was hacked?

Accepted Answer

Recovery alone is not enough. There are often multiple points of access.

We make sure everything is fully reviewed and secured again.

Question 16

What are the dangers of phishing?

Accepted Answer

Phishing is extremely dangerous because it often remains invisible. It is not only about financial loss, but also about control over your accounts and identity.

In many cases, malware or spyware is installed without you noticing. This allows fraudsters to maintain access over the long term.

Many victims only realise this afterwards. That is why it is crucial to have your situation analysed. At PhishingHulp, we review everything thoroughly and make sure you are fully secure again.

Question 17

Can phishing install malware?

Accepted Answer

Yes — and this happens more often than you think. Your device may keep working normally while access is possible in the background.

That is why a check is essential.

Question 18

How do you prevent phishing?

Accepted Answer

Preventing it completely is difficult. Fraudsters are becoming smarter and use techniques that look very convincing.

You can be careful, but a single moment of doubt is often enough. That is why it is important to know what to do when it happens anyway.

It is also strongly recommended to inform yourself about phishing in advance. By reading articles or taking a course, you become more aware of the techniques used and can recognise signals faster and respond correctly.

Question 19

What are signs of a hacked account?

Accepted Answer

Unknown logins, notifications, a slower device, or loss of control are clear signs that something may be wrong.

Question 20

What are the signs of a hacked account?

Accepted Answer

Doubt should not remain. Visit us without an appointment and have everything checked.

Signs can include: suddenly losing access to your account, receiving strange notifications, messages sent without your permission, or the feeling that something is not right.

Every case is different. That is why it is important to have this reviewed so you know everything is secure again.

Question 21

What does PhishingHulp do exactly?

Accepted Answer

We help victims of phishing and hacking and fully support them from A to Z: checking devices, securing accounts, recovery, and legal guidance.

Question 22

How does PhishingHulp help?

Accepted Answer

We take over the entire process. We analyse your situation, check your devices, secure your accounts, and guide you through every step. This ranges from filing a police report and collecting evidence to support during legal proceedings.

Question 23

What do you check?

Accepted Answer

We check every aspect: devices, accounts, security, and possible points of access.

Question 24

What does it cost?

Accepted Answer

The analysis is free of charge. Afterwards, you receive a clear quote.

Question 25

Do you help with bank fraud?

Accepted Answer

Yes, we guide you fully and make sure everything is handled correctly.

Question 26

Can PhishingHulp help recover money?

Accepted Answer

We help you with every step and with preparing a file for the police. The faster you respond, the greater the chance of recovery. We also have a team of legal experts who review all options with you.

Question 27

Do you work discreetly?

Accepted Answer

Yes. We work with complete discretion. After an attack, you have already experienced enough stress.

Question 28

What if I was phished and you are closed?

Accepted Answer

The most important thing is not to click anything else and not to take further actions that could make the situation worse.

Block your payment cards immediately and contact your bank to check whether suspicious transactions have occurred. The faster you act, the better the chance that damage stays limited.

Also do not delete suspicious messages, emails, or texts. These can later form crucial evidence in an investigation.

Try to document the situation as well as possible. As soon as we are open, it is important to visit us as soon as possible so we can analyse everything immediately and make it secure.

Question 29

Should I file a report with the police?

Accepted Answer

Yes, absolutely. Filing a report is an important step when you are a victim of phishing or fraud.

It helps not only your case move forward, but also contributes to tracking down fraudsters and preventing new victims.

At PhishingHulp, we help you map everything out clearly and in a structured way in advance. Together with you, we collect all relevant information so your file is as complete as possible.

The police do enormously important work every day and are often faced with a large number of cases. That is why a well-prepared and clearly documented file is especially valuable.

We support this process by bundling all technical details and evidence in an organised way, so the police can work with it efficiently.

Question 30

How do I make an appointment?

Accepted Answer

By phone during opening hours.

Question 31

Why is PhishingHulp important?

Accepted Answer

Because phishing catches you off guard. You do not have a playbook for it. We do, and we make sure you are secure again while guiding you fully from A to Z.

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